FHCS 2004 | Results

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Performance Culture, Items 23-38
Comparison Group	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	Do Not Know	# of Respondents	Positive Responses (Strongly Agree/Agree)
(23) Promotions in my work unit are based on merit.
Governmentwide	7.0%	26.8%	26.2%	19.4%	16.6%	4.1%	147,899	33.8%
White (Non-Hispanic)	7.1%	27.0%	26.2%	19.8%	16.3%	3.6%	103,920	34.1%
Black (Non-Hispanic)	5.8%	25.8%	26.0%	19.4%	17.6%	5.4%	22,478	31.6%
American Indian or Alaska Native	8.2%	22.5%	21.8%	20.3%	21.9%	5.3%	2,497	30.7%
Asian/Pacific Islander	8.2%	30.2%	28.6%	15.7%	13.5%	3.9%	6,595	38.3%
Hispanic	7.5%	25.2%	26.5%	17.3%	17.5%	5.9%	8,466	32.8%

Comparison Group	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	Do Not Know	# of Respondents	Positive Responses (Strongly Agree/Agree)
(24) In my work unit, steps are taken to deal with a poor performer who cannot or will not improve.
Governmentwide	4.5%	22.9%	26.2%	23.6%	16.9%	5.9%	147,904	27.4%
White (Non-Hispanic)	4.0%	21.8%	25.5%	25.2%	18.1%	5.4%	103,923	25.8%
Black (Non-Hispanic)	5.1%	25.4%	28.4%	19.9%	12.8%	8.4%	22,478	30.5%
American Indian or Alaska Native	7.2%	19.7%	22.0%	24.5%	22.0%	4.7%	2,497	26.9%
Asian/Pacific Islander	5.2%	25.0%	32.6%	16.7%	14.4%	6.2%	6,595	30.1%
Hispanic	6.7%	26.3%	23.6%	22.4%	15.2%	5.8%	8,468	33.1%

Comparison Group	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	Do Not Know	# of Respondents	Positive Responses (Strongly Agree/Agree)
(25) Products and services in my work unit are improved based on customer/public input.
Governmentwide	8.4%	37.8%	31.4%	12.0%	4.8%	5.5%	147,899	46.2%
White (Non-Hispanic)	8.1%	37.9%	31.5%	12.8%	4.8%	4.9%	103,920	46.0%
Black (Non-Hispanic)	8.5%	39.1%	30.9%	10.1%	4.2%	7.1%	22,476	47.6%
American Indian or Alaska Native	9.1%	32.6%	29.0%	13.0%	7.5%	8.8%	2,499	41.6%
Asian/Pacific Islander	10.9%	42.5%	29.2%	8.0%	4.7%	4.7%	6,595	53.4%
Hispanic	8.8%	33.1%	34.1%	11.8%	5.0%	7.3%	8,466	41.9%

Comparison Group	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	Do Not Know	# of Respondents	Positive Responses (Strongly Agree/Agree)
(26) Employees have a feeling of personal empowerment with respect to work processes.
Governmentwide	7.3%	35.3%	27.2%	18.8%	9.4%	2.0%	147,906	42.6%
White (Non-Hispanic)	7.3%	34.9%	26.7%	19.9%	9.5%	1.6%	103,924	42.2%
Black (Non-Hispanic)	6.9%	36.1%	27.9%	16.5%	9.6%	2.9%	22,478	43.1%
American Indian or Alaska Native	8.1%	31.2%	26.7%	19.1%	10.3%	4.6%	2,500	39.3%
Asian/Pacific Islander	7.6%	41.9%	28.0%	14.0%	6.4%	2.0%	6,595	49.5%
Hispanic	8.2%	33.9%	29.7%	16.5%	8.9%	2.8%	8,466	42.1%

Comparison Group	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	Do Not Know	# of Respondents	Positive Responses (Strongly Agree/Agree)
(27) High-performing employees in my work unit are recognized or rewarded on a timely basis.
Governmentwide	10.5%	32.1%	21.1%	20.9%	12.8%	2.6%	147,902	42.6%
White (Non-Hispanic)	10.4%	32.8%	20.8%	21.2%	12.6%	2.2%	103,920	43.2%
Black (Non-Hispanic)	9.9%	30.6%	21.3%	21.2%	13.0%	4.1%	22,478	40.5%
American Indian or Alaska Native	11.2%	23.6%	20.4%	24.3%	18.0%	2.6%	2,499	34.8%
Asian/Pacific Islander	11.8%	34.2%	24.3%	15.4%	11.3%	3.0%	6,595	46.0%
Hispanic	10.9%	30.3%	20.9%	21.0%	14.1%	2.7%	8,468	41.2%

Comparison Group	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	Do Not Know	# of Respondents	Positive Responses (Strongly Agree/Agree)
(28) Employees are rewarded for providing high quality products and services to customers.
Governmentwide	9.3%	32.9%	24.4%	19.8%	10.7%	3.0%	147,887	42.2%
White (Non-Hispanic)	9.1%	33.0%	24.7%	20.2%	10.5%	2.5%	103,911	42.1%
Black (Non-Hispanic)	9.0%	34.5%	22.6%	18.8%	10.8%	4.3%	22,477	43.5%
American Indian or Alaska Native	10.0%	23.9%	22.8%	24.5%	15.1%	3.8%	2,499	33.9%
Asian/Pacific Islander	11.4%	36.1%	23.6%	16.6%	9.3%	3.0%	6,595	47.5%
Hispanic	9.3%	29.2%	26.2%	20.1%	11.4%	3.9%	8,463	38.5%

Comparison Group	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	Do Not Know	# of Respondents	Positive Responses (Strongly Agree/Agree)
(29) Creativity and innovation are rewarded.
Governmentwide	7.9%	28.2%	28.9%	20.6%	11.3%	3.1%	147,895	36.2%
White (Non-Hispanic)	7.9%	28.8%	28.6%	20.9%	11.5%	2.2%	103,915	36.7%
Black (Non-Hispanic)	7.5%	28.1%	28.1%	20.3%	10.7%	5.4%	22,477	35.6%
American Indian or Alaska Native	8.7%	19.0%	27.8%	24.7%	15.7%	4.1%	2,499	27.7%
Asian/Pacific Islander	8.6%	30.4%	30.3%	16.0%	9.3%	5.5%	6,595	39.0%
Hispanic	8.4%	24.9%	31.4%	20.3%	11.3%	3.7%	8,466	33.3%

Comparison Group	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	Do Not Know	# of Respondents	Positive Responses (Strongly Agree/Agree)
(30) Awards in my work unit depend on how well employees perform their jobs.
Governmentwide	8.5%	33.2%	23.5%	19.2%	12.3%	3.3%	147,886	41.7%
White (Non-Hispanic)	8.0%	33.4%	23.8%	19.3%	12.3%	3.1%	103,913	41.5%
Black (Non-Hispanic)	9.0%	34.0%	21.3%	19.9%	11.5%	4.3%	22,477	43.0%
American Indian or Alaska Native	10.4%	24.3%	21.2%	21.9%	17.9%	4.3%	2,495	34.7%
Asian/Pacific Islander	9.6%	36.3%	26.5%	13.6%	10.6%	3.4%	6,595	45.9%
Hispanic	10.2%	30.3%	24.0%	19.7%	12.9%	3.0%	8,464	40.5%

Comparison Group	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	Do Not Know	# of Respondents	Positive Responses (Strongly Agree/Agree)
(31) In my work unit, differences in performance are recognized in a meaningful way.
Governmentwide	5.2%	24.2%	31.2%	23.2%	12.1%	4.1%	147,885	29.4%
White (Non-Hispanic)	4.9%	23.4%	31.7%	24.2%	12.3%	3.4%	103,911	28.3%
Black (Non-Hispanic)	5.5%	26.4%	28.6%	21.8%	11.6%	6.1%	22,478	31.9%
American Indian or Alaska Native	7.1%	19.2%	28.2%	24.2%	17.0%	4.4%	2,498	26.2%
Asian/Pacific Islander	6.7%	28.1%	33.4%	16.7%	10.0%	5.1%	6,593	34.8%
Hispanic	6.3%	24.7%	31.9%	21.3%	11.4%	4.6%	8,463	31.0%

Comparison Group	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	Do Not Know	# of Respondents	Positive Responses (Strongly Agree/Agree)
(32) In my work unit, personnel decisions are based on merit.
Governmentwide	5.8%	25.7%	31.0%	19.1%	12.3%	6.0%	147,880	31.5%
White (Non-Hispanic)	6.0%	26.5%	30.3%	20.0%	12.4%	4.9%	103,908	32.5%
Black (Non-Hispanic)	4.5%	23.1%	32.1%	18.5%	12.6%	9.2%	22,475	27.6%
American Indian or Alaska Native	7.0%	19.1%	30.2%	19.7%	15.9%	8.2%	2,494	26.1%
Asian/Pacific Islander	5.9%	29.7%	34.6%	12.8%	9.4%	7.6%	6,595	35.6%
Hispanic	6.5%	23.6%	32.4%	17.6%	12.7%	7.3%	8,466	30.0%

Comparison Group	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	Do Not Know	# of Respondents	Positive Responses (Strongly Agree/Agree)
(33) My performance appraisal is a fair reflection of my performance.
Governmentwide	19.0%	47.5%	16.7%	8.9%	6.3%	1.7%	147,891	66.4%
White (Non-Hispanic)	18.6%	48.3%	16.9%	8.7%	5.8%	1.8%	103,914	66.8%
Black (Non-Hispanic)	18.1%	47.5%	14.7%	10.1%	8.1%	1.5%	22,478	65.6%
American Indian or Alaska Native	18.6%	40.6%	21.0%	9.5%	8.2%	2.1%	2,496	59.2%
Asian/Pacific Islander	21.3%	44.7%	18.4%	7.7%	5.9%	1.9%	6,595	66.0%
Hispanic	22.6%	44.2%	16.2%	9.2%	6.2%	1.6%	8,466	66.8%

Comparison Group	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	Do Not Know	# of Respondents	Positive Responses (Strongly Agree/Agree)
(34) Discussions with my supervisor/team leader about my performance are worthwhile.
Governmentwide	16.5%	41.0%	21.7%	11.5%	7.9%	1.4%	147,887	57.5%
White (Non-Hispanic)	16.1%	40.7%	22.2%	12.0%	7.7%	1.3%	103,913	56.8%
Black (Non-Hispanic)	16.9%	43.3%	19.1%	10.2%	9.1%	1.5%	22,477	60.2%
American Indian or Alaska Native	15.5%	36.2%	22.8%	12.9%	10.1%	2.5%	2,497	51.7%
Asian/Pacific Islander	18.6%	41.1%	23.3%	8.4%	6.8%	1.8%	6,595	59.7%
Hispanic	18.8%	41.1%	20.2%	11.3%	7.1%	1.5%	8,461	59.9%

Comparison Group	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	Do Not Know	# of Respondents	Positive Responses (Strongly Agree/Agree)
(35) I am held accountable for achieving results.
Governmentwide	23.8%	55.8%	13.8%	4.0%	1.9%	0.6%	147,892	79.6%
White (Non-Hispanic)	23.4%	56.0%	13.8%	4.4%	1.9%	0.5%	103,915	79.4%
Black (Non-Hispanic)	23.2%	58.9%	12.3%	2.8%	1.9%	0.9%	22,478	82.1%
American Indian or Alaska Native	23.1%	52.6%	17.0%	3.4%	2.5%	1.4%	2,498	75.7%
Asian/Pacific Islander	28.5%	52.0%	14.4%	2.2%	2.1%	0.9%	6,594	80.4%
Hispanic	24.9%	51.9%	16.0%	4.2%	2.2%	0.9%	8,465	76.8%

Comparison Group	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	Do Not Know	# of Respondents	Positive Responses (Strongly Agree/Agree)
(36) Supervisors/team leaders in my work unit are committed to a workforce representative of all segments of society.
Governmentwide	15.1%	39.2%	27.3%	7.1%	5.1%	6.3%	147,889	54.3%
White (Non-Hispanic)	15.8%	39.9%	27.5%	6.5%	4.2%	6.2%	103,914	55.8%
Black (Non-Hispanic)	12.1%	37.3%	26.4%	9.5%	7.9%	6.9%	22,477	49.4%
American Indian or Alaska Native	12.6%	33.9%	28.8%	10.8%	7.6%	6.4%	2,499	46.5%
Asian/Pacific Islander	14.6%	40.2%	28.5%	6.2%	4.9%	5.7%	6,593	54.7%
Hispanic	16.0%	37.6%	25.6%	7.9%	6.7%	6.2%	8,465	53.6%

Comparison Group	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	Do Not Know	# of Respondents	Positive Responses (Strongly Agree/Agree)
(37) Policies and programs promote diversity in the workplace (for example, recruiting minorities and women, training in awareness of diversity issues, mentoring).
Governmentwide	16.7%	40.7%	25.3%	6.6%	5.2%	5.6%	147,885	57.4%
White (Non-Hispanic)	17.7%	42.3%	25.4%	5.3%	3.8%	5.5%	103,908	60.0%
Black (Non-Hispanic)	13.2%	36.1%	24.7%	10.4%	10.2%	5.4%	22,478	49.3%
American Indian or Alaska Native	15.7%	36.9%	22.7%	9.9%	8.0%	6.8%	2,497	52.6%
Asian/Pacific Islander	15.6%	39.5%	28.3%	5.8%	4.0%	6.9%	6,594	55.0%
Hispanic	16.7%	37.3%	24.1%	8.9%	7.4%	5.6%	8,466	54.0%

Comparison Group	Strongly Agree	Agree	Neither Agree nor Disagree	Disagree	Strongly Disagree	Do Not Know	# of Respondents	Positive Responses (Strongly Agree/Agree)
(38) Managers/supervisors/team leaders work well with employees of different backgrounds.
Governmentwide	18.0%	46.2%	20.0%	7.5%	5.6%	2.8%	147,878	64.1%
White (Non-Hispanic)	19.0%	48.3%	19.4%	6.3%	4.3%	2.7%	103,908	67.2%
Black (Non-Hispanic)	13.7%	42.1%	20.4%	10.8%	10.2%	2.8%	22,473	55.8%
American Indian or Alaska Native	14.9%	36.2%	24.8%	12.1%	8.6%	3.3%	2,498	51.2%
Asian/Pacific Islander	17.5%	42.7%	23.2%	8.2%	5.1%	3.3%	6,592	60.1%
Hispanic	19.3%	41.8%	20.5%	8.8%	6.9%	2.7%	8,465	61.1%

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